Category Archives: CRM

CRM Study Reveals Lawyers are Behind the Curve

Sherman Oaks, CA, July 21, 2015 — /EPR SOFTWARE NEWS/ — Ackert Inc.™ released the findings of a market-wide study showing surprising trends in Customer Relationship Management adoption and utilization in law firms—or rather, the lack thereof.

Although attorneys’ primary role is to service their clients’ legal needs, they are also expected to originate new clients for their firms; yet relatively few attorneys use formalized systems to organize their pursuits. The recent study reveals that although 70 percent of North American law firms have implemented a CRM initiative, less than 5 percent of lawyers at most firms use it regularly.

The CRM marketplace is a 23 billion dollar industry with high utilization from sales teams in most verticals. According to the latest surveys, 61-100 percent of sales teams across non-legal markets use CRM at least once per day. This stands in stark contrast to the less-than-5-percent of lawyers who use CRM at least once every 2 weeks.

Since the economic downturn in 2008, lawyers at firms of all sizes have faced new pressure to develop business proactively rather than waiting on new clients to find them. Attorneys today face a more competitive landscape than ever before. The need to proactively develop business is made even more challenging by heightened competition between firms and lawyers – according to the latest figures from the American Bar Association, only 57 percent of law school graduates are working in long-term positions where bar admission is required.

The legal CRM study reports that the two primary reasons for underutilization are a lack of accountability and a general lack of technological proficiency. It is worth noting that these factors are cultural/behavioral issues rather than CRM software shortcomings.

This has given rise to innovative software platforms seeking to address CRM underutilization among lawyers. “We’ve found that coupling technology with coaching is an effective way to increase engagement among lawyers,” said David Ackert, founder of Practice Pipeline. His software is distinctly high-touch, with regular email reminders and monthly coaching sessions that encourage accountability. “Utilization is definitely a significant issue with lawyers. We have focused on seamlessly integrating with Outlook to capture contact information, and we see Practice Pipeline also as a very simple and effective tracking mechanism,” said Jeff Reade, President of Cole Valley Software which owns ContactEase, the second largest provider of CRM to the legal industry.

Lawyers, more than most, need to start adopting the sales behaviors and technologies that stimulate new business opportunities. Those who continue to stubbornly refuse CRM and other pipeline management solutions may find themselves struggling to grow their practices.

Contact-Details: David Ackert
Ackert Inc.
Telephone: +1 (818) 804-5491
Email: david@ackertinc.com

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Intranet Software Connects Employees to Management with Social Networking

Intranet Connections offers company managers a way to connect and share with employees as part of the latest release of their Social Intranet Software. The new Social Employee Directory introduces Message Walls designed to foster engagement, collaboration and the process of people helping people.

“Our goal with the new Social Directory is to impact how employees connect and learn from each other on the intranet, and how social tools like the message walls can help bridge the gap between management and employees,” says Carolyn Douglas, CEO of Intranet Connections. “We brought in common social tools that employees may have had exposure to outside of work, like the wall on Facebook, and the concept of personalization through widgets similar to iGoogle, providing employees an instant commonality and comfort level in using these tools to help them in the workplace.”

Employee message walls are at the heart of the new social directory, allowing employees to tap the collective intelligence of the organization and promote the concept of people helping people. Managers and executives can use the wall to impart the corporate vision, support the culture, and receive feedback in a very easy to use and collaborative environment.

Intranet Connections also uses the wall to promote and elevate intranet content. Every page on the intranet has a “Share Content” feature that will share news, videos, documents, calendar events, forms, training, photo albums and new job opportunities through employee walls.

Other enhancements include the ability to group employees by projects, abilities, skills, or interests through tagging. Employees can personalize with a private workspace in their social profile, creating widgets that will aggregate information from the site and external resources. Subscriptions, site and email alerts, bookmarks, online chat and status updates are all combined to create a powerful Social Employee Directory.

“The heart of your intranet is the people who make up a company,” says Carolyn Douglas, “and while our intranet software still caters to business tools, we wanted the people-centric power of social capabilities and felt the Employee Directory was the vehicle for that connection to take place.”

Business tools merge with social networking in this new release for Intranet Connections, available for evaluation and tours through the Intranet Connections web site at www.intranetconnections.com.

About Intranet Connections
Intranet Connections is out-of-the-box Social Intranet Software where people and business tools merge to get work done. More than 1600 organizations worldwide have chosen Intranet Connections as their social intranet solution. If you would like more information about this topic please contact Tara Clark, Marketing Manager, at 604-924-9770 or visit the Intranet Connections web site at http://www.intranetconnections.com.

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Fellow Consulting Delivers CRM Gadget 2 Go, The Offline Client For Oracle CRM On Demand, Now For Android

Fellow Consulting AG, leading CRM solution provider and first Accelerate Partner for CRM On Demand in Germany, today announced that the CRM On Demand offline client CRM Gadget 2 Go is now also available for Android.

CRM Gadget 2 Go is an offline client for Oracle CRM On Demand that allows usage of CRM data online, mobile and offline. As a result, users can access all their CRM information while travelling or in customer meetings, and can also maintain CRM data offline and synchronize it with Oracle CRM On Demand when they are back online again. It enables the quick and easy input of data from customer meetings, sales and service operations, regardless of whether they are online or offline.

Now CRM Gadget 2 Go is also available as Android, IPhone and IPad App. It supports a wide range of devices and operating systems, from Windows over Mac and Linux to WeTab, Galaxy Tab and last but not least iPhone and iPad. This enables companies to have their mobile users connected on each device.

Latest features of CRM Gadget 2 Go include for example capturing of customer signatures on touchscreen or signature pad, integration of barcode scanner, and many more.

Increase your sales effectiveness, combine the cost advantages of a Software-as-a-Service (Saas) application with the availability for mobile and offline usage, and maximize your return on investment.

For more information, please visit http://www.crm-gadget.com.

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Intranet Connections Software Adds Power and Creativity with Application Builder

Intranet Connections has announced the latest release of their social intranet software. Intranet Connections v11 builds on employee participation and engagement via your intranet by giving users the power to embrace and share company culture with innovative tools that are out of the box.

“Our intranet software helps to connect employees by information and knowledge sharing, online collaboration and the enhancement of your company culture,” says Carolyn Douglas, CEO of Intranet Connections. “We added dynamic tools such as our new Application Builder, allowing you to easily create any type of application you need for your intranet. We want to provide tools that help improve your business, through your employees and the intranet.”

Application Builder gives you the power to be creative when building applications. You have complete control over input forms, fields, and layout screens. Intranet Connections has harnessed AJAX drag and drop, creating an easy to use and dynamic application-building experience, with collaborative social elements such as employee tagging, comments, ratings and widgets.

This release also offers several new interactive widgets that engage with employees, including quick polls to measure employee opinions; a weather widget; widgets that cycle content such as snippets of customer feedback, tip of the day, or inspirational quotes; upcoming birthdays and anniversaries; and features employees with their photo, what they do in the company, and how to reach them or launch an intranet live chat.

Intranet Connections v11 offers extensive theme options along with fixed width layouts to provide modern intranet designs that are out of the box. With their easy to use theme builder, you can build themes that incorporate your company brand, which fosters culture because employees recognize the importance of your brand in the workplace.

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Interact Intranet With a New Collaboration Feature – Interact Answers

Interact, a leading supplier in intelligent intranet software, today announced the release of Interact Answers – an innovative and unique new crowd-sourcing feature which drives productivity by allowing users to post questions on the intranet and receiveaccurate solutions, using Interact Intranet’s intelligence store andthe knowledge of other users.

The easy-to-usefeature is available in the core system of Interact Intranet version 4.8. Once auser posts aquestion on the intranet,Interact Answers will attempt to provide a solution to the question.It firstly uses itsintelligent capabilities tosupply information that it thinks will answer the question, then Interact Answers will recommend colleagues with in the company it believes can help with the question. These‘experts’ are notified of the question and the question is then open for all employees to answer.

Interact Answersdrives internal collaboration as all employeesbegin to collaborate to answer the question successfully and it unlocks knowledge in the company. Interact Answersprevents relying on internalemails to ask questions, where the answers can be quickly lost and the right answer is not guaranteed. Productivity is boosted as less time is spent searching for answers and it also allows staff to ask an open question to the company if they are not sure who to direct the question to.

Simon Dance, Product Manager comments:

“Interact Answers is an intelligent collaboration feature that grows the more it is used. As users begin to answer questions, a knowledge store is created so vital company information can’t be lost and can be easily searched for.

“What makes this feature unique is that Interact Answers intelligently suggests solutions to the questions asked, using the information already contained within the intranet. It then goes one step further by recommending an expert within the company it believes can help you with that answer.”

See Interact Answers in action in this interactive video.

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Interact Announces Entry Into Rackspace Partner Network

Interact, a leading supplier in intelligent intranet software, today announced they have entered into an agreement to join the Rackspace Partner Programme with Rackspace® Hosting, the world’s leading specialist in the hosting and cloud computing industry.

This agreement will enable Interact to provide its customers with a fast and reliable secure intranet solution hosted by Rackspace. The use of hosted software has become a sensible option for many businesses and offers a great alternative to a network based application. Hosting enables access to the intranet anywhere / anytime via a web browser which enhances collaboration opportunities for distributed or remote users. It also reduces pressure on limited in-house IT resources as there is no software to deploy or servers to maintain.

Interact Intranet is an easy to use, collaborative turnkey solution trusted by over 250,000 users. It is an intelligent intranet solution that learns as people use it, adapts and automatically connects relevant information to people. Powerful enterprise networking tools actively promote internal communication, collaboration, idea sharing and cross-organisation participation. It is modular in its architecture allowing organisations to add the components, resources, and services that are required as the business evolves and grows.

Scott Hitchins, Global Partner Manager at Interact, believes that hosted solutions are increasingly popular today for their ability to offer enterprise level system functionality with the advantages of zero maintenance overhead or initial capital outlay. “The financial investment and overhead of owning and maintaining servers and software applications in-house can be substantial. Rackspace hosting services will deliver a powerful and cost-effective intranet solution for our customers with rapid deployment and unparalleled scalability and flexibility in a secure environment. Rackspace offer a 100% network and infrastructure uptime guarantee which will ensure that Interact is always accessible”

Since 2001 Rackspace has been hosting and supporting mission critical websites, internet applications, email servers, security and storage services for 6,000 customers in the UK . Andrew Bartlam, Head of Channel at Rackspace said, “We’re very pleased that Interact have joined our Partner Network and we look forward to working together in the future”.

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Vancouver Intranet Software Company Gives Back Using Social Media

Intranet Connections (www.intranetconnections.com), provider of the popular intranet CMS software, turned to Social Media tools to organize and run a charity campaign in conjunction with the recent holiday season. During the month of December, CEO Carolyn Douglas and Online Marketing Manager Rachel Lai connected with Intranet Connections clients over Twitter, LinkedIn and Facebook with an offer to donate $100.00 to a charity of their choice.

“Intranet Connections would not be the company that it is today without the feedback and input from our clients. We wanted to recognize their efforts and support the causes that are important to them over the holidays,” reported Carolyn Douglas. “By using social media, we hoped to introduce clients to new ways that they can connect with us and build community with our other intranet software users.”

The aim of the ‘Give Back’ campaign was to contribute to a cause that customers are passionate about in an easy, no strings attached way. There was a great response to the campaign and donations were made to charities ranging from a local animal rescue shelter in Nova Scotia, Canada to large national charities such as the American Cancer Society. This was the second year in a row where Intranet Connections has run this campaign over the holiday season.

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Register to Win a Macbook Air at NAVC, Orlando City – VETport Draw

The VETport team is very glad to announce that it will be a participant of the NAVC Conference in January of 2011. VETport is a web based software that has made the lives of veterinary practitioners all over the world a whole lot easier and made the day to day running of a practice a lot simpler. VETport’s Electronic Medical Records (EMR) system allows its users to manage all aspects of running a veterinary practice from any location without any unnecessary hardware.

Please drop by and visit the team at the VETport booth 3616 at NAVC Marriott World Center. We have an amazing giveaway this year too; last year in Kansas it was an iPad and this year you have the chance to win a Macbook Air! All it takes is just a couple of minutes online and you can finish signing up for this amazing prize. Come to our booth to finalize your registration.

Click on the vetport dot com/registration page to pre-register for your chance at winning a Macbook Air. Once you are pre-registered, you will receive an email confirming your registration. Be sure to stop by at our booth no. 3616 while at the NAVC, since you need to confirm your attendance at the show and finalize your registration for the drawing. It will only take a few seconds. You do not need to be present at the time of the drawing to win. The winner will be announced Tuesday, January 18th at 5pm at VETport booth 3616 in the Orlando World Center Marriott.

VETport is also completely accessible on the Cloud and has users from countries all over the world like the United Sates, British Commonwealth, Canada, China, India, Hong Kong, Australia and more. Do not miss your chance to come and explore the electronic medical record and practice management suite of the 21st century!

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SalesFUSION Announces Acceptance Into Microsoft Platform Ready Program For Dynamics CRM

SalesFUSION™, the maker of SalesFUSION 360, an integrated sales and marketing demand generation platform, today announced it has been approved and accepted into Microsoft’s Platform Ready Program for Dynamics CRM.

Microsoft implemented the Platform Ready program for ISV’s and Partners in the Dynamics ecosystem to help launch their new Dynamics Marketplace. SalesFUSION was an early adopter of the PinPoint program, which is a pre-cursor to the Dynamics Marketplace, which coincides with the release of Dynamics 2011. The purpose of the platform ready program is to ensure to potential and existing Dynamics CRM users, that ancillary solutions that they purchase to integrate to Dynamics CRM have completed rigorous testing and validation for compatibility, security and more.

SalesFUSION applied and tested against the MPR program in December and was accepted into the program as of 12/22/2010. Said Kevin Miller, EVP Marketing and Sales for SalesFUSION; “We are extremely pleased with the direction being taken by Microsoft with their ISV ecosystem. Programs such as MPR and the Dynamics Marketplace offer ISV’s such as SalesFUSION a tremendous opportunity to grow our business and expand our Microsoft CRM practice. It also ensures to the dynamics user, that they are working with the highest quality vendors who have committed development resources and support great products integrating to Dynamics”.

SalesFUSION is a leading SaaS-based marketing automation platform that has been built from the ground up to help CRM users integrate their marketing and sales activities and create a true lead to sales model for managing their business, revenue and lead flow. SalesFUSION’s focus has been on integrating marketing processes and vital marketing/lead data directly into CRM to enhance the lead to sales process and create operational efficiencies.

“We have been much focused as a company in our development and sales efforts with respect to Microsoft Dynamics for the last 2 years. In this time, we have continued to wow our Microsoft customers with the ease of integration and depth of functionality we offer at a very competitive price. In a way, this MPR program is a further validation that SalesFUSION is a leader in the Dynamics CRM ISV space”: Said Miller.

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Frankfurt Partners Publish its Newest SaaS Valuation and Metric Research Report

Business Consulting firm Frankfurt Partners (www.frankfurtpartners.com) released the third edition of its biannual Software as a Service (SaaS) Valuation and Metric Report. SaaS remains a relatively new business model but it has a great potential for growth. As of 2010, it is estimated to have reached less than 20% of its potential market.

The largest proportion of SaaS customers so far are SMEs and medium-sized companies with relatively little break-through into the enterprise market. However, the level of adoption by enterprises is starting to increase rabidly. By the end of 2010, 80% of U.S. organizations will use at least one SaaS-delivered application for business use.

“The M&A Activities have picked up in the last 12 month as a array of companies are seeking to capitalize on the rising demand for SaaS solutions and trying to position themselves as a strategic player in the SaaS market”, says Rene Meister. “Given the attractive characteristics of SaaS companies from a financial perspective (i.e. strong growth, revenue visibility), it is not surprising that M&A activity for SaaS vendors has been strong.”

This report includes extensive benchmarking data about the SaaS Market. It is an invaluable resource for metrics and benchmarks for running a business based on the SaaS business model.

Reports key findings:
•Although many more companies are entering the SaaS market, most of these are providing SaaS as an extension to their existing product line.
•With a total asset value of $2,460 million stated in its end 2009 balance sheet, Salesforce is more than three times the size of its nearest rival.
•SaaS providers require around 50-70% more capital than traditional software companies before they achieve a positive cash flow.
•Pure play SaaS providers are the most valuable out of 23 categories of software companies.
•Mergers and acquisition valuations have generally fallen from an average of 6.2 times revenue in 2007 to 5.3 times in 2010. Overall Deal sizes have been fallen too.
•Successful pure play SaaS providers such as Netsuite and Salesforce.com are valued much higher then companies that still have traditional business models.

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MindMeister Collaborative Mind Maps Now Available on Interact Intranet

Interact, a leading supplier in intelligent intranet software and MindMeister, providers of on-line mind mapping software, are pleased to announce a strategic technology partnership. The agreement allows the two companies to combine their industry leading software solutions.

MindMeister is the market leading and multiple award-winning web-based collaboration solution that uses proven mind mapping concepts to facilitate multi-user planning, brainstorming, and project management sessions all from within a standard web browser.

Interact Intranet is an easy to use, collaborative turnkey solution trusted by over 250,000 users. It is an intelligent intranet solution that learns as people use it, adapts and automatically connects relevant information to people. Powerful enterprise networking tools actively promote internal communication, collaboration, idea sharing and cross-organisation participation. It is modular in its architecture allowing organisations to add the components, resources, and services that are required as the business evolves and grows.

As a result of the new integration, Interact Intranet users will be able to access the MindMeister mind maps via the intranet to brainstorm or plan new projects. They will be able to simultaneously work with colleagues on the same map and see changes as they happen within the intuitive and familiar intranet interface.

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License Free CRM Software – UK Company Overwhelmed By Response

CRM Software crafters Software Add-ons based in rural North Yorkshire, UK, are delighted with the response to their recession busting marketing campaign for OpenCRM.

The company’s strong mission statement, ‘to bring corporate software technology within the reach of small to medium businesses’ seems to be the key to their success.

Marketing manager Helen Burton revealed ‘we knew we had a strong message, offering license free software, but our campaign has had the phones ringing off the hook!’.

Consumer expectation is driving the mid market business need to get online, OpenCRM’s free license solutions needed to be internet based with portal capability so customers can place and track orders, see cases and issues, download documents & information – Anytime, Anywhere access is a major boost for the previously disconnected workforce.

John Mabley of ITS describes his software as the glue between the systems – ‘I employ home teleworkers and need them to be connected to the office – OpenCRM integrated my telephony system, website and SageLine 50 accounts so that I can get a complete picture of my business day-to-day no matter where I am’.

Managing Director Graham Anderson speaking for the company said ‘all businesses whether corporate or mid market have similar core business processes, Sales & Marketing – Sales Order Processing – Invoicing – Document & Project Management,’ he added that ‘too many software implementations fail because too much money goes into the purchase and licensing of software, by supplying license free on demand software we remove this cost and our clients can put their investment where it should be: requirement analysis; staff training; and systems integration’.

OpenCRM’s advice, based on years’ of experience, is very clear: Choose a technically sound solution with an open structure (non proprietary database & interface) that willscale and integrate ; encourage user uptake – keep IT simple, go for evolution rather than revolution, invest in your people and spend on training; Get rid of as much of the IT headache as you can by having your software systems hosted, managed, updated, secured and backed-up by the professionals.

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VETport’s Online Veterinarian Practice Management EMR – The Game Changer

VETport’s Problem Oriented Medical Record approach to creating the Electronic Medical Record (EMR) is the highest standard for medical record keeping. This system has been designed keeping in mind key areas such as usability, efficiency, mobility and flexibility.

About VETport’s EMR
The VETport EMR is an XML based document making data exchange between differing systems a far smoother process. This facilitates the software’s detailed and fast reporting and analytics.

It has been designed to be logical to use with lots of predefined medical data preloaded viz. Subjective History forms, Objective forms, Lab Report Templates, Generic / Brand Drugs with default dosages, usages, routes, frequency & directions, preventive medicines and more.

Further we allow Automatic Prescriptions to be generated with Automatic Drug Processing to calculate the Dosages. Differential lists help achieve best practices and move towards a Clinical Decision Support system. All this is template driven and can be added to and modified in the hands of the user.

An EMR system with a difference, the VETport veterinary practice management software has been designed in such a way that it can be individualized for each user’s veterinary practice thus creating a valuable knowledgebase of intellectual property. This is the base on which one can scale their operations i.e. multiple clinics.

The Veterinary Electronic Medical Record helps trigger automated email reminders, aids decision-making when managing resources and scheduling, automates educational information and integrates seamlessly with in-house lab equipment and external labs. Specialist Practices can view and work on patient records of a General Practitioner and vice versa can get Referral practices to work within their environments.

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Intranet Connections Software Brings Simplicity to Intranet Administration

Intranet Connections has released the newest version of its intranet 2.0 CMS platform with the aims of reducing administration overhead for intranet managers and simplifying the design of site navigation. Intranet Connections version 10.5 targets small to medium size businesses wishing to have SharePoint-like functionality, but without the price tag or management overhead.

Carolyn Douglas, CEO of Intranet Connections, “Our focus is on ease-of-use and providing SMB’s with an out-of-the-box intranet that they can implement themselves. Version 10.5 provides intranet administrators with a simple solution that is easy to install, implement and manage on an ongoing basis, without the need for custom development.”

A key enhancement in the new release is the addition of a revised menu builder that features a drag and drop interface to manage site navigation. The redesigned interface allows administrators to add a horizontal menu to their site, create drop down menus, add menu headers and relocate menu items from the left main to the site header directly through the site interface. The new menu builder provides more flexibility to intranet managers wishing to customize their information architecture in a simple manner.

This latest release also builds on the popular tagging feature with the addition of a new content tag management interface. The robust tag administration area simplifies routine tag management tasks such as creating tag groups, moving tags between groups and finding tags with dynamically filtered search results. Admins can pre-populate and organize commonly used tags so that end users can easily tag and find relevant content.

Also included among the other features of v10.5 are an upgrade of the HTML editor to improve accuracy when composing complex document layouts or pasting from Word, an extranet friendly security model to simplify user-rights administration on intranet/extranet implementations and a new Multiple File Upload tool for improved ease-of-use, stability and performance.

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BC Place Facilitates Internal Communication with Intranet Connections During Post-Olympic Construction

Intranet Connections (www.intranetconnections.com) is pleased to announce the intranet launch for BC Place, the venue for the opening and closing ceremonies of the Vancouver 2010 Olympic Winter Games. BC Place launched their Intranet Connections Intranet 2.0 CMS Software in July with goals of improving corporate communication, increasing employee involvement, and enhancing information sharing within the organization.

After the 2010 Winter Games, BC Place was scheduled major construction to revitalize and modernize the facilities, including the largest retractable roof of its kind in the world. When the Administration team at BC Place learned that half of all full-time staff would be moving to temporary offices at the Vancouver Convention Centre and the other half would remain at BC Place, they immediately became aware that a corporate communication tool was needed to unify the two locations. The IT team spearheaded the project, identifying an intranet site as the best means to facilitate internal communication and provide a central repository for staff information.

In evaluating intranet solutions, BC Place knew they wanted to find a turnkey product that did not require any programming or custom development in order to get their site up and running.

“We ultimately selected Intranet Connections as an intranet solution because it was out-of the box and it required minimal administration overhead. Intranet Connections also came highly recommended, was proven in the market place and was developed by a Canadian company. We really liked the fact that Intranet Connections was a local organization.” says Winnie Mok, Information Services Manager at BC Place.

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Brother Canada Engaging Employees with Intranet Connections Social CMS Intranet

Intranet Connections (www.intranetconnections.com) provider of the popular intranet 2.0 CMS software announces its flagship intranet software has been chosen by Brother Canada to help the company streamline business processes, increase employee productivity and enhance engagement and collaboration. Brother Canada will launch their new intranet with employees across the country this month.

Brother Canada, a branch of the 5 billion dollar company Brother Industries, Ltd offers a wide range of business machines and home appliances known for their affordability, reliability, ease of use, and versatility. These qualities are the cornerstones of Brother Canada’s success and the company felt that their intranet solution should embody these characteristics. Brother also wanted to find an intranet 2.0 communication platform that would allow them to establish a dialogue and encourage employees to participate within the organization. They did not want an intranet that would simply remain an archive of data and be driven from the top-down.

In searching for a new intranet solution, Brother Canada looked at a custom-built solution, open source software and Intranet Connections Intranet 2.0 Software. They focused on Intranet Connections after ruling out a custom solution as too expensive and time-intensive to set up.

“Intranet Connections suited us perfectly. It was an affordable and turnkey intranet solution that allowed us to be up and running with an intranet in a short amount of time. Value for the money combined with out-of-the-box collaborative tools contributed to our purchase decision.” says Vital Adam, Brother Canada’s Public Relations Officer.

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Innovative Blog Series Explores a Day in the Life of an Intranet

Intranet Connections, provider of the popular intranet 2.0 CMS software, decided to launch a blog series focusing on “A Day in the Life of an Intranet” that follows a number of employees in how they interact with their company intranet. The series is designed to help answer how the intranet can facilitate collaboration and was published in conjunction with the latest release of Intranet Connections v10.

Innovative Blog Series Explores a Day in the Life of an Intranet

Carolyn Douglas, CEO of Intranet Connections: “Our goal for the Intranet Connections blog is to provide insight and ideas into how intranet managers can maximize return on investment for their intranet implementations. The cornerstone to the success of our intranet software is the KISS principle, and we like to show the value and benefit of what you can do with the tools available.”

The blog series explores how various employees at the fictional company, West Coast Savings Credit Union, interact with their intranet The Buzz. The series, written in a short story format, is a refreshing and unusual perspective on the interaction between employees and the intranet during the course of a regular day at the office. Each post features an employee at a particular time slot in their day and describes how they use the intranet to assist them in their job duties and communicating with co-workers. Based on feedback and ideas from their client base, the Intranet Connections blog series aims to give other intranet administrators insight into how their users could potentially interact with the intranet and offers ideas on encouraging site usage, enhancing collaboration, and building community.

You can read the Intranet Connections blog series “A Day in the Life of an Intranet” at http://blogs.intranetconnections.com.

Intranet Connections Intranet 2.0 Software is out-of-the-box intranet software that combines core tools, intranet tasks and employee collaboration in an easy to use and turnkey environment. More than 1300 organizations world-wide have chosen Intranet Connections as their intranet software provider and the company has a strong vertical within financial and health sectors.

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Intranet Connections Software Drives the Intranet Forward with Collaborative Tools

Intranet Connections has announced the latest release of their intranet 2.0 CMS platform. Intranet Connections version 10 drives the concepts of a collaborative intranet forward by combining the core tools that streamlines business processes with the social collaborative features that encourage employees to connect through the intranet.

Intranet Connections Software Drives the Intranet Forward with Collaborative Tools

Carolyn Douglas, CEO of Intranet Connections, “Our focus is to bring a turnkey intranet to SME’s who do not have the resources to manage and build an intranet with a CMS like SharePoint. We provide a user experience that makes it easy from installation to implementation to on-going maintenance. Version 10 is all about showing how simple it can be for an administrator to manage the software, and for the end-users to interact and engage with their intranet.”

A key collaboration tool is the addition of an intranet chat client. As simple to use as Facebook chat, employees can tap the knowledge of anyone on the intranet. Chat widgets can be created for the intranet home page or department hubs to focus chat opportunities with company support techs, for example, or department reps. The new Employee Hub allows users to centralize and personalize their intranet experience and to interact and connect with the intranet. The hub provides an easy tool for employees to create a widget dashboard that pulls key information relating to their tasks and content throughout the site.

This latest release touches on automated processes that simplify the submission process of online forms within their popular e-Form Builder tool. E-Form Builder allows users to create electronic forms with a point and click interface and offers a robust search and reporting utility on form responses. A highly interactive multi-stage approval workflow process provides depth in functionality but keeps the user experience simple and intuitive on the front end.

Other v10 features include HTML web docs, community sites for departments and project teams, a new Site Designer role, and the ability to generate RSS feeds to consume intranet content through various channels, such as presenting Job Postings from the intranet to your public web site through an RSS feed.

Intranet Connections Intranet 2.0 Software is out-of-the-box intranet software that combines core tools, intranet tasks and employee collaboration in an easy to use and turnkey environment. More than 1300 organizations world-wide have chosen Intranet Connections as their intranet software provider and the company has a strong vertical within financial and health sectors.

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Enterprise Meets Social Intranet

Intranet Connections, a seasoned player in the Intranet Software market out of Vancouver, Canada is bringing core enterprise tools and social engagement together into one package. After a rebrand and announcement of their latest product release, their focus is on small to medium size businesses wishing to have SharePoint-like features, but without the price tag or management overhead.

Enterprise Meets Social Intranet

Intranet Connections is completely out-of-the-box and can be deployed within the local network or externally on a third party host. Their feature list includes Document Management, an interactive e-Form Builder, Support Desk Ticketing capabilities, an Employee Training module, and an array of other online business tools that is centered on enhancing employee productivity. Like SharePoint, they offer single sign-on with Active Directory, providing a quick and easy implementation of multiple domains, user / group synchronization and manager relationships.

What makes Intranet Connections unique is that they have combined the enterprise intranet with social intranet 2.0 in a simple to use format. The social aspect offers applications to facilitate social media, employee engagement, collaboration and conversation, without a complicated interface. Although their philosophy is open collaboration and participation by employees, flexible security structures allows for administrators to determine who can do what. Social tools can be stepped out gradually, and robust content approval provides the flexibility to deploy collaborative functionality in more conservative workplaces.

With out-of-the-box deployment simplicity and brand name clients like Nintendo Canada, NASA Langley Research Center, American Furniture Warehouse, Golfsmith International and 15 Mayo Clinics across the United States, Intranet Connections is a major player in the enterprise social intranet market.

Via EPR Network
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Raddon Financial Group Enters Alliance to Resell DeepTarget’s Targeted Marketing for Online Banking

DeepTarget Inc. (www.deeptarget.com) today announced that Raddon Financial Group (www.raddon.com), a strategic business unit of Open Solutions Inc. (www.opensolutions.com), would resell DeepTarget OLB to its clients. RFG has been providing target marketing solutions exclusively to the financial services industry since 1983 and DeepTarget OLB will extend RFG’s customer intelligence and cross-sell methodology to the online banking channel.

“We have a long history of providing strategic advice and marketing analytics to financial institutions. DeepTarget allows us to further transform this knowledge into targeted marketing offers within online banking,” said Craig Capp, vice president, strategic solutions with RFG. “The integrated workflow between iNTEGRATOR and DeepTarget provides unique value to our clients.”

From this alliance, financial institutions will gain targeted online messaging from an integrated workflow between DeepTarget OLB and Raddon’s iNTEGRATOR MCIF. Banks and credit unions will be able to leverage their online banking channels with relevant product offers based on RFG’s research-based segmentation and predictive cross-sell methodology.

RFG already offers integrated solutions to help clients improve cross-sales through the teller, platform, and call center channels. DeepTarget OLB extends RFG’s solution to the online banking channel.

DeepTarget OLB is a secure, hosted, electronic banner messaging solution that presents targeted and personalized offers to members within various online banking environments. The messages displayed on the banners are highly targeted to individual account holders. DeepTarget OLB has a proven track record of exceptionally high software return on investment (ROI). This can be attributed to the relevance of the marketing messages presented which increases the likelihood of account holders taking advantage of the offers. In addition, the online setting in general drives higher response rates, and when combined with DeepTarget’s relevant offers, this helps to further boost the success of marketing campaigns. The combination of iNTEGRATOR and DeepTarget OLB provides a powerful workflow that links iNTEGRATOR’s strategic findings and delivers them through an optimal cross selling delivery channel. For example, the next-best cross-sell opportunities as determined through research, profitability, and priority for each household in the database are used to create appropriate offers that are then displayed within online banking via the DeepTarget generated banners.

Preetha Pulusani, DeepTarget’s CEO, said “We are very excited about the expanded reach and visibility that RFG will create in the market. RFG’s decision to resell DeepTarget was based on an exhaustive assessment. Thus, this step really validates and demonstrates the value that credit unions and banks are receiving with our product. There is no doubt that such a key alliance will both directly and positively impact DeepTarget’s mission for leadership and innovation in targeted digital marketing solutions for financial services.”

About DeepTarget Inc.
DeepTarget Inc. is an insight driven digital marketing company whose software is rapidly redefining targeted marketing.

About RFG
RFG, a strategic business unit of Open Solutions Inc., has been providing research-based solutions exclusively to the financial services industry since 1983.

About Open Solutions Inc.
Open Solutions Inc. offers a fully featured strategic information management product platform that integrates core data processing applications built on a single centralized Oracle relational database, with Internet banking, cash management, CRM/business intelligence, financial accounting and management tools, profitability tools, wealth management, imaging, digital documents, interactive voice response, technology services, HSAs, payments and loan origination solutions.

Via EPR Network
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