Tag Archives: business development

DAN GRACE JOINS SKILLSTORM AS EVP, OPERATIONAL SERVICES

Expands division to tie tools to ROI for customers

Charlotte, N.C., 2016-Nov-15 — /EPR Network/ — Dan Grace has joined SkillStorm, an international technology services company, as Executive Vice President of the Operational Services Division (OSD). He is responsible for setting the strategic direction of the OSD including service management, monitoring and availability. His experience includes integrating processes and emerging technologies, operational oversight, project execution and tool integration across platforms including ServiceNow, Remedy, Maximo and Service Manager.

In joining SkillStorm, Grace expands the Solutions division to incorporate a services and operations management practice. In this role, he is responsible for strategy, implementation and quality delivery of SkillStorm’s operational services across all customers. SkillStorm’s OSD offers a lean, solutions-oriented model powered by SkillStorm’s Cloud Workforce Solutions (CWS) platform. CWS is a proven alternative solution to OffShore and NearShore sourcing which provides highly skilled technology and operations based resources across the globe.

dan-grace-2-2“Our core clients in the banking and financial services sectors are working to achieve organic growth while dealing with ever-increasing challenges, from regulation and compliance to information security concerns,” says Paul Moura, SkillStorm’s President. “Operational efficiency, driven by effectively implementing today’s service management tools, provides a path that allows clients to deal with those challenges and achieve overall organizational goals while maintaining high service level expectations. Dan’s experience puts SkillStorm in the unique position to provide expert guidance to our
clients in these areas.”

“Service management tools and processes are the foundation for managing the quality of IT and business services. Their impact drives the overall success of any company, enterprise wide,” says Grace. “I’m honored and excited to join SkillStorm as part of the executive leadership team. My goal is to contribute to the continued success of the SkillStorm brand, achieving our company’s vision and exceeding customer expectations.”

Grace has served more than 23 years in managed and operational services executive
leadership roles for companies including Allstate Insurance, eBay’s PayPal division and Bank of America. He holds multiple patents and patent applications in automation, monitoring, integration, knowledge management and more. Grace holds a Bachelor of Science from the University of South Florida and will be based in SkillStorm’s Tempe, Arizona, office.

About SkillStorm
SkillStorm rapidly builds and deploys IT & Operations teams with critical skills in client facilities or in one of our U.S.-based delivery centers. Founded in 2002, SkillStorm specializes in providing services on the leading edge of technology. SkillStorm teams are tasked with executing high-impact projects such as developing applications in agile environments, building mobile apps, harnessing “Big Data’s” potential and strengthening information security efforts for Fortune 1000 and fast-growing tech companies.

SkillStorm is headquartered in Fort Lauderdale, Florida and has offices nationwide: Tempe, Arizona; San Diego and Westlake Village, California; Jacksonville, Florida; Atlanta, Georgia; Chicago, Illinois; Indianapolis, Indiana; New York, New York; Charlotte, North Carolina; Cleveland, Ohio; Pittsburgh, Pennsylvania; McKinney and Plano, Texas; and Richmond, Virginia. Learn more at www.skillstorm.com.

skill-stormFor more information, contact

Andi Zitney
AZitney@SkillStorm.com
480.428.8309

 

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CRM Study Reveals Lawyers are Behind the Curve

Sherman Oaks, CA, July 21, 2015 — /EPR SOFTWARE NEWS/ — Ackert Inc.™ released the findings of a market-wide study showing surprising trends in Customer Relationship Management adoption and utilization in law firms—or rather, the lack thereof.

Although attorneys’ primary role is to service their clients’ legal needs, they are also expected to originate new clients for their firms; yet relatively few attorneys use formalized systems to organize their pursuits. The recent study reveals that although 70 percent of North American law firms have implemented a CRM initiative, less than 5 percent of lawyers at most firms use it regularly.

The CRM marketplace is a 23 billion dollar industry with high utilization from sales teams in most verticals. According to the latest surveys, 61-100 percent of sales teams across non-legal markets use CRM at least once per day. This stands in stark contrast to the less-than-5-percent of lawyers who use CRM at least once every 2 weeks.

Since the economic downturn in 2008, lawyers at firms of all sizes have faced new pressure to develop business proactively rather than waiting on new clients to find them. Attorneys today face a more competitive landscape than ever before. The need to proactively develop business is made even more challenging by heightened competition between firms and lawyers – according to the latest figures from the American Bar Association, only 57 percent of law school graduates are working in long-term positions where bar admission is required.

The legal CRM study reports that the two primary reasons for underutilization are a lack of accountability and a general lack of technological proficiency. It is worth noting that these factors are cultural/behavioral issues rather than CRM software shortcomings.

This has given rise to innovative software platforms seeking to address CRM underutilization among lawyers. “We’ve found that coupling technology with coaching is an effective way to increase engagement among lawyers,” said David Ackert, founder of Practice Pipeline. His software is distinctly high-touch, with regular email reminders and monthly coaching sessions that encourage accountability. “Utilization is definitely a significant issue with lawyers. We have focused on seamlessly integrating with Outlook to capture contact information, and we see Practice Pipeline also as a very simple and effective tracking mechanism,” said Jeff Reade, President of Cole Valley Software which owns ContactEase, the second largest provider of CRM to the legal industry.

Lawyers, more than most, need to start adopting the sales behaviors and technologies that stimulate new business opportunities. Those who continue to stubbornly refuse CRM and other pipeline management solutions may find themselves struggling to grow their practices.

Contact-Details: David Ackert
Ackert Inc.
Telephone: +1 (818) 804-5491
Email: david@ackertinc.com

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