Category Archives: CMS

Marlton-based eMaint Doubles Revenue and Triples Staff since 2010

During a time when other companies are laying off and retrenching, South Jersey based eMaint Enterprises, a technology leader in delivering cloud based CMMS software and services, today announced significant revenue and staff growth over the past three years.

Revenues at eMaint grew 45 percent in 2012 over previous year, and a cumulative 167 percent since 2010. “Our customers, which run the gamut from family run farms to multinational corporations, are experiencing economic challenges just like everyone else,” said eMaint CEO Brian Samelson. “That means, more than ever, they need partners that save them time and money. eMaint has proven it can do that, and customers have rewarded us with their business and referrals.”

To support this explosive revenue growth, the company has kept pace by aggressively growing the size of staff, which has increased threefold in the past three years. In 2013 alone eMaint has hired 15 new employees, the majority of whom are recent college graduates. There are many good reasons to have a constant flow of new college graduates joining the company. “We are always looking for employees that have a high energy level, bring new ideas to the table, and are open to a culture of rapid change as our business continually adapts to meet the needs of our customers.” said Jon Hollander, eMaint’s Executive Vice President of Operations.

eMaint’s flagship product is X3, a cloud based Computerized Maintenance Management System (CMMS). X3 is supported by a full range of services – from implementation to training in advanced applications such as predictive maintenance and integration with third party applications to work order management and tracking. Its “Software as a Service” (SaaS) model emphasizes a high degree of configuration and flexible pricing models geared to the needs of all business sizes. Support for mobile devices has made the application even more accessible to a workforce of technicians who are no longer required to be in an office or at a computer to access the system. Its customer base now surpasses 18,000 users from approximately 3,500 customer sites. eMaint also enjoys a high customer retention rate of 96%.

In 2012, eMaint was named South Jersey’s fifth fastest growing private company by the Philadelphia Business Journal, received the BOSS (Best of SaaS Software) award from THINK strategies and was included in the “Philly 100” honor roll of fastest growing privately held companies by the Entrepreneurs’ Forum of Greater Philadelphia.

“It’s not often for a company that’s been around as long as we have to see the level of growth over the past few years that we have experienced,” said Samelson, who founded eMaint. “Our key to success is simple: We listen and respond to customer needs. When we say, ‘your success is our mission,’ it’s not just a slogan.”

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eMaint Expands to Florida with New International Office

eMaint Enterprises, LLC, a world leader in on-demand maintenance management systems since 1986, announced recently that it has opened a new office in Estero, Florida. The Florida office is part of eMaint’s international expansion to help support its growing client base in the Southern United States and Latin America.

“This is a very exciting step for us at eMaint,” said Brian Samelson, CEO and President at eMaint. “With our global client base, the opening of our Florida office will help us better support many of our clients with operations overseas. We have clients in Florida and the Southeastern United States as well and are glad to be able to add jobs in that area. Sergio and his team set standards for excellence, and we look forward to growing this team.”

eMaint’s flagship Computerized Maintenance Management Software product, X3 CMMS, is deployed at hundreds of customer sites in 23 countries in 8 languages. Spanish-language product support is utilized by several of eMaint’s clients with bi-lingual software needs.

Sergio Plaut was promoted to Director of International Operations and will be heading up the Florida office and eMaint International. In this position, he will develop strategic markets and grow eMaint’s business across international markets while developing sales and services and providing support for customers across the region.

Prior to his promotion, Mr. Plaut, a Brazilian native with a degree in Engineering, was a consultant working for American companies who wished to do business in Brazil. During his time as a consultant for eMaint, Mr. Plaut, who is fluent in Portuguese, Spanish, and English, translated the eMaint website into Portuguese, provided sales and support services to existing and potential clients in Brazil and participated twice in a National Maintenance Show promoted by the Brazilian Association of Maintenance.

Andre Morige has been hired as an International Support Specialist and will be working with Mr. Plaut in the Florida office assisting in all aspects of eMaint international. Mr. Morige is fluent in English, Portuguese, Spanish. The Brazilian native, who has lived in the U.S. for 16 years, is currently working towards two Bachelor’s degrees in Programming and in Security at Hodges University where he currently resides in Fort Myers, Florida.

Daniel Duran has joined eMaint as a Support Specialist. Mr. Duran who is fluent in both Spanish and English will be helping support the growing base of Spanish speaking customers in the U.S. and Latin America . He provides support to X3 software users as well as acting as a product knowledge resource for internal team members.

“Opening the Florida office is a huge step for this company and I am very happy to be part of it,” said Mr. Plaut. “Heading up the Florida office will give me a chance to cross into other markets and to give more extensive support to our clients in the southern states and Latin America.”

About eMaint Enterprises, LLC
eMaint, the leader in on-demand CMMS solutions, has been providing predictive maintenance and preventative maintenance management software solutions since 1986 and was one of the first CMMS providers to develop a completely web-based “Software as a Service” (SaaS) model for more rapid implementation at a lower total cost of ownership.

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eMaint Enterprises is Proud to Announce Several New Client Projects

eMaint Enterprises is proud to announce the acquisition of several new clients, the Johnson County School District,Fort Payne Water, and National Oilwell Varco.

eMaint Enterprises is Proud to Announce Several New Client Projects

The maintenance team at Johnson County School District will use the eMaint X3 onlineCMMS software to support vehicle maintenance through planned maintenance, corrective maintenance and reporting. eMaint was selected for its configurability, ease-of-use, and strong work order and preventative maintenance capabilities.

Fort Payne Water has selected X3 Online for managing plant and system maintenance. Team leaders determined that X3 online offered the best opportunity to meet their reliability goals while managing work order needs, PM’s and running reports. Other points for selection included the system’s ease-of-use, web-hosted access and user definable configuration.

National Oilwell Varco has selected the eMaint X3 Online system to manage preventive maintenance operations at its R&D Lab in Houston, TX. Primary reasons for selecting eMaint included the web-hosted format, easy-to-use PM system, and built in reporting and dashboard features. Visit the eMaint website for information and screen shots ofpreventive maintenance for Tracking and Scheduling.

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eMaint Enterprises a First Prize Recipient of 2009 FANATI Customer Service Award

eMaint Enterprises, a leading provider of Computerized Maintenance Management Software (CMMS), has been awarded a First Prize for the 2009 Rackspace “FANATI” award for outstanding customer service.

eMaint Enterprises a First Prize Recipient of 2009 FANATI Customer Service Award

The FANATI award was created in 2007 by Rackspace Hosting, a two-time winner of the American Business “Best Customer Service Organization” award, to recognize companies who best demonstrate exceptional customer service.

eMaint was selected as a finalist for the award f r o m a field of over 31,000 eligible companies. The selection process for determining the prize winners was based in large part on the results of a satisfaction survey sent to customers f r o m each participating company. eMaint received an overall rating of 9.9 out of 10 when the results of the surveys were compiled.

Brian Samelson, president and founder of eMaint Enterprises, was pleased that his team was recognized for their efforts, noting, “Although any form of industry recognition is gratifying, being named a finalist for this award is especially meaningful as it is based on direct feedback f r o m our customers.”

Hannelore Fineman, executive vice president, believes that eMaint’s commitment to providing superior customer service, a standard which the company refers to as ‘Service on 11’, is a key differentiator for eMaint. “In an industry where 50 to 80 percent failure rates for CMMS software implementations are often the norm, we buck that trend with a customer retention rate over 96 percent,” said Fineman. “We believe our commitment to personalized and timely service has helped us achieve this level of success.”

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A Digital Asset Management System From Design to Production

databasepublish.com – There are times in the evolution of an organization when the timing is right to transition f r o m old processes and procedures into new ones. These are opportunities that must be managed professionally and with meticulous attention to detail. Stakeholders f r o m many areas often get involved and can produce monumental results for the future direction of the organization.

Many organizations produce a variety of catalogs, direct mail and other collateral in order to support the selling and marketing of their products. In addition, many organizations are seeking to improve their online presence, necessitating a web content management system that works seamlessly with other sales and marketing campaigns.

As an organization evolves, for example, the decision to go f r o m a cumbersome film-based photography approach to a digital asset-based approach is no trivial matter. The advantages of a digital asset management system are vast, for improving the creative and production processes. However, a third-party content management system consulting business can greatly improve the associated transition process.

An appropriate digital asset management strategy is the first step in moving toward a more effective system. The design of digital asset management work flow models and use cases are essential tools for understanding archival procedures and determining future support requirements.

The evaluation of vendors by soliciting responses is vital to matching business requirements and vendor constraints. Additional opportunities for integration with merchandising, an inventory management system, and a new web content management system may be discovered along the way and taken into consideration for final product selection.

A qualified content management system consultant has a better chance of providing the most independent evaluation of vendors, especially if they can translate the technical specifications and functionality into layman’s terms. This enables stakeholders within the organization to make more informed decisions about the final selection. This reduces selection process time, ensures user adoption, and mitigates risk.

Oftentimes, customization is required for legacy system integration in order to capture campaigns that will be replaced by the new digital asset management system as well as for bulk asset upload. Additionally, many digital asset management solutions can be leveraged to act as a centralized hub and as a traffic controller for all assets to be managed and distributed in the organization’s digital work flow.

High integrity content management consultants are vital participants for organizations to accomplish digital asset management objectives. Proven experience is essential in order to reduce risk and efficiently facilitate a smooth transition to a digital asset management system or a web content management system.

Selecting the right vendor that best suits the organizational requirements and offers flexible integration into additional systems is vital. The assistance of a content management system consultant that is well versed in tailoring and implementing digital asset management systems reduces time especially when confronted with understanding and translating the technical attributes of each vendor.

As a result, the potential of a digital asset management system can be more fully realized through the assistance of a qualified consultant. Organizations that find the right consultant are better able to effectively deploy digital asset management solutions, in less time, with tighter integration, and with greater peace of mind.

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DPCI – 10 Years And Going Strong With Implementation Of Ideal Digital Asset Management

Database Publishing Consultants, Inc. is committed to helping companies find and implement the best suited content management solutions to meet their needs. Nowadays if a business is going to be successful it is vital that modern technology is not only used, but it should be embraced. This is necessary because competition is fierce and keeping up is simply not good enough. An Internet presence is key to continued success but not every website is equal. The truth is that unless a website is developed with knowledge and expertise it is unlikely that it will get ranked well with search engines. And that means the site could virtually get lost in cyberspace. A well designed website includes proper utilization of keywords for search engine optimization. It also includes such things as branding materials and company logos, audio and video clips, photos and images, and a number of other types of content that make a site more compelling. As a company grows it naturally accumulates an increasing library of digital assets which results in the need for a reliable digital a s s e t management system. That’s where DPCI comes in.

After 10 years of service, DPCI continues to assist corporations, businesses, and numerous organizations find new ways to achieve increased speed and functionality in managing and updating online content. To begin the process a thorough evaluation of any existing content management system in use will be done by the professionals at DPCI. This allows them to determine if building upon or extending the existing environment is an option. The goal is efficiency, functionality, speed, cost effectiveness, and security, all in one.

This goal may be a daunting task for the typical IT personnel but for the experts at DPCI it is all in a day’s work. These professionals have a wide range of experience and expertise with implementation of CMS platforms and they offer a full service implementation shop. This is another convenience feature that is not often found in such services. The team has extensive knowledge about how a web content management system should work in an assortment of business environments. Their product services include business analysis, project management, product integration, extended programming, and training and support. The DPCI experts have worked with a great variety of clients; from large corporations to museums and many other types of organizations. This versatility insures that DPCI can execute exactly the right digital a s s e t management system for each of its clients.

An organized system of digital asset management is necessary for speed and functionality. Digital a s s e t s must be archived in a fashion that is easy to search, annotate, access and update, based on numerous criteria. A quality digital a s s e t management system will also include permissions and security controls for protection. This means that only authorized individuals will be able to access the system, which affords increased safeguards in protecting the company’s digital a s s e t s.

DPCI can implement a modern and efficient digital a s s e t management system to suit the needs of any business or corporation type. DPCI uses a modern approach to organizing staff, improving processes, and implementing sensitive technology to support a highly functional content management systems. The end result is companies have content management solution that offers increased speed and performance in updating content.

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State Of The Art Approaches to Digital Asset Management

Every modern business has an online presence and that Internet connection requires having a website. If the site is not search engine optimized it will not receive traffic. First impressions do count in cyberspace – if the website is not interesting enough to catch and hold a visitor’s attention the result will be a loss of sales. One way to brand a company and to add interest to a site is through such things as logos, videos, audios, still and stock photos and images, and other forms of content. But in a short period of time this arsenal of content adds up and if it is not properly organized in an effective digital asset management system time can be wasted in searching for, accessing, and updating content.

DPCI works to assist companies with increased speed and functionality in updating online content. An online presence is an absolute requirement of every modern day industry, corporation, business, and organization. But simply having a website does not guarantee visitors to the site. In fact, there are several things that must be in place before visitors can even find a website easily. Perhaps the most important concern is that of search engine optimization. This is a method of utilizing appropriate keywords and phrases in the correct way to get noticed by the search engines. A good ranking with search engines helps to insure that people in need of a particular service or product will find the right site.

Another important part of having a positive online presence is having interesting content that keeps visitors coming back. This is sometimes done through the use of photos, videos, audios, logos and other branding materials. As a company grows and develops new products and services the more of this digital content there is to manage. Obviously the digital asset management is a vital component of any content management system.

Depending on IT personnel to handle this responsibility is how some companies tackle the job. However, this is not the most efficient use of this personnel’s time. While it takes them away from other tasks that they are better suited for the content management system they may decide to incorporate is likely to be less effective than other options available. Any digital asset management system implemented will place more responsibility on marketing professionals and content experts and less on It personnel.

DPCI was incorporated 10 years ago. In ten years time Database Publishing Consultants, Inc.’s expert consultants have expanded their already extensive knowledge about what makes the perfect content management solutions. Whether working with a museum or a large corporation, DPCI can easily implement a digital asset management that allows even non-technical personnel to become producers.

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Web Content Management System Provided By DPCI

DPCI is committed to assisting companies to find the best content management system available to meet their particular needs. If a company’s website doesn’t leave an impression that lasts then its memory soon disappears from the mind of the visitor, which means sales are lost. A comprehensive web content management system considers search engine optimization as well as other important strategies.

With 10 years of experience, DPCI has a wide range of expertise in implementation of CMS platforms. DPCI offers a full service implementation, from knowledge about how web content should work in various business environments to business analysis, project management, product integration, extended programming, training and support. DPCI works diligently to assist companies in having increased speed and functionality when it comes to updating online content.

DPCI recognizes the power of online communities and as such, that power can be leveraged via a customized content management platform with online community services distinguished by a company’s private label. These private label offerings can assist in making communication more assessable between customers, suppliers, or partners, both internally and externally. Resources, information, and an online community relevant to the particular needs of the targeted market group will enhance visitor’s experience.

Many companies rely on their IT personnel to develop, manage and deliver all web content used. This often takes the IT professional away from other tasks that require his/her expertise. Web content management systems provided by DPCI are based on the belief that access should be instant and it should be convenient to use with a template driven web browser interface. With the right content management system, even non-technical personnel can become producers.

DPCI delivers systems that are easy to use and which place less responsibility on IT personnel and more on marketing professionals and content experts. Through careful evaluation DPCI determines the right content management system for a particular company and its business type. The system will be flexible and scalable – that is, it will have the capacity to grow with the company.

Every company has unique needs. DPCI can implement a digital asset management system that is geared specifically to the requirements of a large corporation or smaller organization. The fact is that over a short period of time companies acquire numerous corporate logos and branding materials, still and stock photography, audio and video clips, and archival content of all kinds. This must be organized and handled via digital asset management.

Database Publishing Consultants, Inc. is now celebrating 10 years of business. In that time DPCI has gained a vast knowledge regarding what makes an ideal content management system. The team at DPCI is a collection of experts in various areas, each bringing wisdom to share with the group. This results in a solid foundation and intelligence that is used in the implementation of a company’s digital asset management system.

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